Increasing Website-generated
Revenue by 1,290%

Increasing Website-generated
Revenue by 1,290%

Increasing Website-
generated Revenue
by 1,290%

BACKGROUND
BACKGROUND

Brew Park is a start-up indoor dog park and restaurant. The primary use of the website prior to the redesign was to get registrations and promote events. Being that it was a novel concept, it was important that we approach the redesign from the perspective of our users who, for the most part, were totally unfamiliar with this type of business.

Challenges

& Solutions

Challenges & Solutions

Challenges

& Solutions

Inconsistent branding

Color palette, fonts, and iconography lacked coherence.

Consistent branding

Website needed a consistent style guide with colors, fonts, icons, etc.

Poor usability

Key pages were not optimized to make the user experience straightforward leading to low conversion rates.

Improve usability

Create compelling pages that educate users and make it easy for them to get in touch.

Confusing architecture

Site navigation was bloated and needed re-organization.

Reorganize architecture

Cut the amount of links in the site navigation in half and consolidate related information.

Shallow content

Content lacked depth of information which was key for educating people about this new business concept.

Thorough content

Write much more content on high-traffic, informational pages such as the homepage, registration, park info, etc.

Results

Before the redesign, lead generation was not prioritized. The business offered private event spaces and birthday party packages but neither service was prioritized. We set out to prioritize these services with the redesign and 7 months post launch we've seen some impressive results.

Private event form conversion rate
Private event form conversion rate
+269%
+269%
Birthday party form conversion rate
Birthday party form conversion rate
+34%
+34%
Job application form conversion rate
Job application form conversion rate
+50%
+50%
Website-generated revenue increase
Website-generated revenue increase
12.9x
12.9x
Consistent branding

I knew I had to establish a cohesive style guide before any pages were redesigned. This would not only be strictly followed for the website but for any and all future marketing collateral and campaigns.

Consistent branding

I knew I had to establish a cohesive style guide before any pages were redesigned. This would not only be strictly followed for the website but for any and all future marketing collateral and campaigns.

Consistent branding

I knew I had to establish a cohesive style guide before any pages were redesigned. This would not only be strictly followed for the website but for any and all future marketing collateral and campaigns.

Reorganize architecture

One of the first steps toward redesigning the site was to restructure the site navigation. Data from Google Analytics and conversations with employees & customers led to the new navigation. Data highlighted pages with the most and least traffic as well as corresponding exit rates. For instance, a page like "Gift Cards" had the lowest traffic of any page, an above average exit rate, and next to no conversions, therefore, we decided to cut it from the navigation.

Reorganize architecture

One of the first steps toward redesigning the site was to restructure the site navigation. Data from Google Analytics and conversations with employees & customers led to the new navigation. Data highlighted pages with the most and least traffic as well as corresponding exit rates. For instance, a page like "Gift Cards" had the lowest traffic of any page, an above average exit rate, and next to no conversions, therefore, we decided to cut it from the navigation.

Improve usability

Pages with the potential to generate business revenue were not given the attention necessary to provide a compelling offer to users. Inconsistent design and a lack of content meant that the solid traffic numbers were meaningless since there were next to no inquiries.

Improve usability

Pages with the potential to generate business revenue were not given the attention necessary to provide a compelling offer to users. Inconsistent design and a lack of content meant that the solid traffic numbers were meaningless since there were next to no inquiries.

Private Event Spaces Page
Birthday Parties Page

Additional work

Additional work

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